Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking a highly motivated Lean Six Sigma Green Belt to join the Customer Experience (CX) team. This role leads improvement initiatives that strengthen operational performance, improve quality, and deliver measurable business value. The ideal candidate will partner with business leaders, Lean Six Sigma Black Belts, subject matter experts, and operational teams to evaluate workflows, recommend practical solutions, and support implementation across CX functional areas.

Your role in our mission

• Lead process improvement projects that improve efficiency, quality, customer experience, and operational performance using Lean, Six Sigma, Agile, and continuous improvement methods.

• Analyze business processes, workflows, operational metrics, and performance data to identify gaps, risks, dependencies, and opportunities for improvement.

• Facilitate process mapping, value stream mapping, root cause analysis, Kaizen events, and problem-solving sessions with cross-functional stakeholders.

• Develop current-state and future-state process designs that reduce complexity, support operational goals, and align with strategic business objectives.

• Establish success metrics, track outcomes, and prepare reports, presentations, and recommendations for business stakeholders and leadership.

• Support change management by documenting improvements, communicating process changes, assisting with implementation planning, and recommending mitigation strategies when barriers arise.

• Promote operational excellence by sharing best practices, improvement tools, and process optimization techniques across enterprise initiatives.

What we're looking for

Basic Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Information Systems, or a related field, or equivalent experience
• Five or more years of experience in process improvement, operational excellence, business operations, project management, business analysis, or a related discipline
• Lean Six Sigma Green Belt certification required
• Experience leading improvement initiatives that delivered measurable business outcomes
• Working knowledge of Lean, Six Sigma, Agile, and continuous improvement methodologies
• Experience facilitating process mapping, root cause analysis, Kaizen events, and process redesign efforts
• Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations

Preferred Skills and Competencies

• Demonstrated progression toward LSS BB certification
• Experience developing customer journey maps and facilitating journey mapping workshops to identify customer pain points, moments of truth, and improvement opportunities
• Experience using workflow visualization and productivity tools to analyze and communicate process changes
• Ability to manage multiple priorities and projects simultaneously while maintaining attention to quality, timelines, and stakeholder expectations
• Effective communication, facilitation, presentation, and stakeholder management skills
• Results-oriented mindset with strong problem-solving skills
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Visio, SharePoint, and Teams

What you should expect in this role

• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 9/30/2026

The pay range for this position is $68,000.00 - $97,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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